Boston Scientific is equipped to be your trusted partner for service, striving to deliver reliable coverage with a 99%* first time fix rate. With our service contract offerings, we aim to deliver peak performance that aligns with your operational and productivity goals. We highly encourage a service plan where you'll have access to specialists to support your maintenance needs.
| Essential Care | Total Care |
|---|
| Term duration | 1 - 4 Yrs | 1 - 4 Yrs |
| Direct access to Technician Service Center | X | X |
| 24/7 Phone support during patient procedure | X | X |
| Priority service and repair support | X | X |
| 2 Business day response time | X | X |
| 100% Coverage on replacement console/parts | X | X |
| 100% Coverage on console, foot pedal and cart | X | X |
| PM or PM Kit Coverage | 50% | 100% |
| Handpiece and torque wrench coverage (3 HP per console) | 50% | 100% |
| Coverage on loaner equipment | | X |
| Accidential Damage Coverage | | |
| All software updates | X | X |
| Standard 2 business day shipping | X | X |