Boston Scientific is equipped to be your trusted partner for service, striving to deliver reliable coverage with a 99%* first time fix rate. With our service contract offerings, we aim to deliver peak performance that aligns with your operational and productivity goals. We highly encourage a service plan where you'll have access to specialists to support your maintenance needs.
| Coverage | Essential Care | Total Care | PM Care |
|---|
| Term duration | 1 - 4 Yrs | 1 - 4 Yrs | 1 - 4 Yrs |
| Direct access to Technician Service Center | X | X | X |
| 24/7 Phone support during patient procedure | X | X | X |
| Priority service and repair support | X | X | X |
| 2 Business day response time | X | X | X |
| 100% Coverage on parts/travel/labor charges | X | X | |
| 2 Preventative Maintenance every 12 months | X | X | X |
| Free loaner for duration of repair | | X | |
| All software updates | X | X | X |
| Standard 2 business day shipping | X | X | X |
| 20% Discount on billable service | | | X |