Frequently asked questions
General
Yes, the eCommerce website is secured with an SSL (Secure Sockets Layer) certificate. This ensures that all information entered is encrypted and protected from unauthorized access.
We value your feedback! Please send us your thoughts or report issues using the contact information provided on our website.
The website includes the entire North American product catalogue, which is continuously being updated for accuracy. For specific details about the Canadian catalogue, please contact your Sales Representative.
Currently, placing orders directly through the website is not available. We are actively developing this feature and will notify you once it becomes available. In the meantime, please submit your orders to OrdersCanada@bsci.com or contact our Canadian Customer Service team at 1-888-359-9691.
Our team is actively working on this feature and will make it available once it's ready. We will notify you as soon as it's launched.
You can access our policies by clicking the links below:
Managing your account
Visit the homepage and click “Register”. Fill in the required information and submit. You will receive an email confirmation once your request is processed.
Click on "Forgot your password?" on the login page. Follow the instructions sent to your email to reset your password.
Log in to your account, navigate to “My Account,” and click on the relevant section to update your details as needed.
Finding Products
Most products are available for browsing online, but online ordering is not yet available. For products that cannot be purchased online, please contact your Sales Representative for assistance with direct procurement.
Real-time stock availability is displayed directly on product pages with clear labels such as 'In Stock,' 'Low Stock,' or 'On Backorder' to keep you informed.
Yes, you can sign up for ‘Back in Stock’ notifications by selecting the ‘Notify me upon availability’ option on product pages showing ‘On Backorder’.
Yes, each product page includes comprehensive information and specifications. For further details, please contact your Sales Representative.
Tracking Your Order
Log in to your account, navigate to “My Account,” and click on "Order History." Here, you can track your order and view shipping details. You can review order history for up to the past 90 days.
Backorder communications remain unchanged. For estimated delivery times, please contact your Sales Representative.
Shipping times vary. You can track the shipment in your order confirmation details available on your account.
Currently, placing orders directly through the website is not available. We are actively developing this feature and will notify you once it becomes available. In the meantime, please submit your orders to OrdersCanada@bsci.com or contact our Canadian Customer Service team at 1-888-359-9691.